Orders typically take up to 2 days to process before they ship – excluding weekends and holidays.
International Standard Shipping: 14 to 20 working days
US Standard Shipping: 6 to 7 working days
We also offer 2-days expedited shipping at a small fee
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email , please contact us by clicking here.
Anyone at home can receive the package on behalf of the customer. Usually the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office.
Though we highly encourage you double check addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made. We process orders the same day they are placed. If a change needs to be made to your order please contact us by clicking here ASAP and we will do our best to accommodate that change, BUT we can not make any promises. If the item(s) has already been shipped from our fulfilment center we cannot make changes to the order. In that case, you can send the wrong item to the nearest Regional Warehouse and once received we can send out a corrected item. Please contact us to find out where is the nearest Regional Warehouse from your country.
Please contact us by clicking here and we'll respond as soon as we can :)